Customer Success Manager, Actimize
- NICE
- 3 - 8 years
- Pune
- 2 months ago
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Job Description
- Serve as the voice of the customer internally, managing post-sales relationships for assigned accounts.
- Develop and execute account-specific frameworks including governance, periodic business reviews, and internal stakeholder briefings.
- Collaborate with internal teams to maintain comprehensive account and client profiles, enabling timely decisions impacting clients and Actimize.
- Identify blockers for success and find solutions by collaborating with clients and Actimize teams.
- Utilize internal experts to optimize customer investment, measure solution value, and drive value adoption.
- Be accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
- Provide account information and insight to support the sales team in driving new sales.
- Coordinate activities and provide leadership for key client initiatives across Actimize teams.
- Drive the Customer Satisfaction Survey process, inclusive of follow-ups, and close the feedback loop internally as well as with clients.
- Manage sales and industry requests for references and case studies.
- Orchestrate responses to assessment/information requests/enquiries from clients.
- Minimum BS or BA degree, preferably in business, finance, or computer science.
- 3+ years of experience in software services delivery or account management.
- Project/Program/Delivery management experience with a technical background will be an added advantage.
- Japanese Language Fluency- A MUST
- Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain.
- Solution-oriented with a growth mindset and a strong sense of ownership.
- Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels.
- Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune
Keyskills: Computer science Director Customer retention Program delivery Flex Account management Customer engagement Japanese Operations Software services
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NICE
Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...
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