Customer Support Executive @ Tech Mahindra

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Customer Support Executive

Tech Mahindra
0 - 3 years
Noida, Gurugram
7 hours ago
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Job Description

Role & responsibilities

Associate will Issue an acknowledgement and offer resolution on the call.

Associate will resolve the customer query over call and provide solution w.r.t. customer query e.g. Billing / Product or Shipment tracking/refund / profile management / dispute handling / change of Plan or shipment / Points management / Damaged delivery etc.

Preferred candidate profile

Self-Motivated & Ability to Work Under Pressure

Customer Centricity

Should have critical thought process and decision-making capability with focus on accuracy.

Willingness to Learn

Skill Set required: Logical Reasoning, Problem Solving, Decision Making, Probing, Comprehension.

Should be able to display a high level of empathy while dealing with customer problems and humanize the communication aspect irrespective of the channel of interaction.

Interested candidate can share his/her cv over this mail id -h*********7@gm**l.com, or whatsapp- 8381998***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Noida, Gurugram

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Keyskills: Communication Skills Excellent Communication In English Solving Queries Customer Retention Customer Handling

Fraud Alert to job seekers!

₹ -3.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Tech Mahindra

HR Connect Ms. Rabeya 6291816768

Customer Support Executive @ Tech Mahindra

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