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Renewal Specialist @ Aeries Technology

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 Renewal Specialist

Job Description

Key Responsibilities
  • Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration, driving timely execution and renewal growth through proactive customer outreach and commercial alignment.
  • Drive renewal discussions with customers and support conversion to multi-year contracts
  • Maintain accurate data and close dates in Salesforce and Gainsight throughout the renewal lifecycle
  • Proactively identify and flag renewal risks or delays to the Manager
  • Coordinate with Customer Success and Sales to align on account health and renewal strategy
  • Ensure timely execution of renewal quotes and contracts in compliance with internal processes
  • Deliver regular status updates and ensure high data hygiene for forecasting
  • Participate in team cadences and contribute to process improvement initiatives
Qualifications
  • 2-5 years of experience in SaaS renewals, sales operations, or customer-facing support roles
  • Proficiency in Salesforce and Gainsight required
  • Strong attention to detail and commitment to data accuracy
  • Ability to handle high-volume renewal workflows with efficiency
  • Effective communicator with internal stakeholders and external customers
  • Self-motivated, organized, and responsive in a distributed team environment
Bonus Qualifications
  • Experience negotiating or supporting contract discussions
  • Familiarity with revenue forecasting and SaaS subscription models
  • Exposure to systems like CPQ, DocuSign, or billing tools
  • This role is critical to the overall success of the renewal organization. The ideal candidate is a motivated individual contributor who takes ownership of their renewal pipeline, supports multi-year strategies, and ensures exceptional internal and external alignment

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Operations / Enablement
Employement Type: Full time

Contact Details:

Company: Aeries Technology
Location(s): Bengaluru

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Keyskills:   compliance salesforce sales operations operations customer success saas forecasting process improvement sales

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Aeries Technology

XcellHost Cloud Services Pvt. Ltd. is a leading provider of cloud, hosting, and IT infrastructure solutions. We help businesses modernize their technology with secure, scalable, and high-performance cloud services.