Sales Support Specialist I US Shift
- Concentrix
- 2 - 7 years
- Noida, Gurugram
- 8 days ago
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Job Description
Role & responsibilities
Verify customer entitlements vs contract: review customer set-up in systems, validate users, updates systems, and input customer information Dispatch Deliveries and Schedule Support Program Deliveries: Validate contract credits, create dispatch in systems, communicate dates, manage scheduling and rescheduling Capture and Triage new Support Needs: Create support needs based on recommendations and align to a delivery project Prepare for Support Delivery Projects & present findings to Customer Success Account Managers (CSAM) Generate a Support Project Proposal Summary: Create a delivery project in systems Meeting Prep and Post Meeting Activities: action post meeting items as directed by CSAM, track progress and provide updates to CSAM Renewal Process Support: Do standard customer research to be used during the renewal process by CSAM Reactive Support Governance: Track and manage case histories and ensure expected SLA/outcomes met for and assist with high impact escalations Develop a good level of process & product knowledge to speak intelligently to customers and successfully address specific objections Clearly document and track qualitative feedback and quantifiable measurement nitiate steps through appropriate communication channels to address customer concern Ensure a high level of professionalism during all interactions with customers Collaborate with cross functional teams and management to drive a superior customer experience Follow guidance from more senior staff, as needed Follow established procedures Prepare quotes for contract renewal and RFP/RFI responses Maintain quote documentation with accurate pricing and configurations Ensure the integrity of client information maintained in the database systems Update and manage Excel spreadsheets Deal with external and internal queries in a professional, client-orientated manner Perform bookings (Purchase Order processing) and booking reconciliation Perform quality assurance (QA) self-checks and peer-checks Develop skills and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement Seek counsel and guidance from more senior Sales Support staff and management, as needed Prioritize tasks to meet deadlines, paying attention to details Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration Effectively maintain and improve Knowledge Base Tool Effectively identify and call out operational risks to management .
Preferred candidate profile
Graduates with a Diploma/Degree, up to 2 years of relevant working experience preferred Excellent Communication Skills - verbal, listening, and writing Intermediate to moderate knowledge in Microsoft Office suite (Word, Excel) Strong attention to detail Excellent Communication Skills - verbal, listening, and writing
Perks and benefits
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Noida, Gurugram
Keyskills: Sales Support Salesforce Sales Cloud Purchase Order Sales Bill Sales Coordination Quotation salesforce Order Taking Order Management Sales Order Processing Payment Followup Back Office Support Sales Administration Order Processing Order Fulfillment Sales Order
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