Service Specialist- Intern
- OYO
- 0 - 2 years
- Amritsar
- 3 days ago
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Job Description
JOB DESCRIPTION
SERVICE SPECIALIST
About OYO
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes
by providing full-stack technology products and services that aims to increase revenue and ease
operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the
world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and
home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique
business model that helps its patrons transform fragmented, unbranded and underutilized hospitality
assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides
its customers with access to a broad range of high-quality storefronts at compelling price points.
Website Link
Location
https://www.oyorooms.com/
Multiple
Role Type
Field Role (involves daily travel), Mon-Sat
What will you be doing
Visiting 3-4 prop daily from the assigned portfolio (based on D-1 CID and high EC, and high check-
out)
Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness
audits (PCA)
Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo
& OTA platforms
Sharing and solving for Daily stuck on the group and with the RL
D-1 CID and D-1 EC cases RCA analysis
Meet 4-5 guests during visit to understand concerns and minimize customer escalations
Key Performance
Indicators
CID
OTA Ratings & UH %
EC %
Required Skills
Networking ability
Soft Skills (ERP/APP usage, Excel, Email Writing)
Excellent communication skills (verbal and written)
Good negotiation skills
Analytical ability
Strong problem-solving abilities
Who are we looking for
Minimum 2 to 4 Years of Experience
Experience in the hospitality and/or travel industry would be an added advantage
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Amritsar
Keyskills: Business Development Sales Portfolio Management Key Account Mgmt Sales Operations Client Relationship Management Escalations Sales Support / Presales
Similar positions
OYO
OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full stack technology that increases earnings and eases operations. Bringing affordable and trusted accommodation that guests can book instantly.
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