Renewal Specialist
- Sophos
- 2 - 7 years
- Remote
- 1 day ago
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Job Description
- Analyze customer contracts and product selection related to renewals.
- Foster positive relationships with customers, addressing inquiries, concerns, and escalations throughout the renewal process.
- Maintain positive relationships with top partners, addressing their inquiries, concerns, and escalations.
- Drive revenue optimization by identifying opportunities for upselling, cross-selling, and expanding customer contracts.
- Continuously evaluate and refine the renewal process to streamline operations and enhance efficiency.
- Collaborate effectively with cross-functional teams to ensure alignment and coordination throughout the renewal process.
- Proven relevant experience (minimum 2 years) in sales, customer success, channel partners, or renewal management.
- Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Self-motivated and proactive approach to tasks, with the ability to work independently and prioritize tasks effectively.
- Experience in the technology industry or a SaaS-based organization is highly desirable.
- Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Power BI, and Outlook.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full timeContact Details:
Company: SophosLocation(s): Remote
Keyskills: Relationship management Product management Automation Excel HP data protector Contract management Process improvement Customer engagement Recruitment Salesforce
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Sophos
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technolog...
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