IT Service Delivery Manager & Pre-Sales
- Hrhonchos Consulting
- 11 - 21 years
- United States (U.S)
- 4 years ago
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Job Description
Job Role: Service Delivery Manager (Associate Director)- CMMI Level 5 Company
Work location - Preferably East Coast USA
Experience: 8+ years
Salary USD 150K Fixed + 25K Bonus + Holiday benefits (Per Annum Full Time Role)
Valid Green Card holder or US Citizens Only to apply as work location is US
Responsibilities:
- To ensure effective service delivery by collaborating with sales, delivery and other Espire teams
- Ensure compliance on raising proactive risk or issue with delivery team and suggest mitigation.
- To improve Customer Satisfaction index and handle client escalation on time
- To adhere compliance towards Clients goal as identified/ agreed/ monitored
- Work collaboratively with other Espire teams, including but not limited to solution architecting, presales, client interaction, internal meetings, proposal creation.
- Involve in customer interactions, solutioning, technical discussions, scoping & collaboration with Global delivery and support teams
- Provide smooth presales activities while collaborating with sales, delivery and other offshore teams
- Provide solutioning assistance to offshore presales team to ensure completion of proposal on time and with quality
- To ensure booking and billing of revenue on its part as entrusted by Espire
The desired candidate should have:
- Technical experience on either Application Management (including Content management) or Customer Communication management platform. Technologies like MS Dot net, Sitecore, Umbraco/Quadient, Opentext Exstream, Streamserve, Kofax/Analytics/Integration/Cloud/RPA
- Prior project management & solutioning experience using off-shore model and ensuring Quality deliverables
- Good understanding of various Engagement & financial models
- Managed mid to large size client engagement for different services
- Revenue & Growth oriented mindset
For More Details Contact:
Deepak Dev - Principal Consultant
US Mobile: +1 248 602 0*** | India: +91 8510066*** | Email: ca****s@hr******s.com
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: Sales, Retail, Business Development,
Role Category: Pre Sales
Role: Pre Sales
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: HRHONCHOS CONSULTING & SOLUTIONS PRIVATELocation(s): United States (U.S)
Website: http://hrhonchos.com
Keyskills: Account Management .Net Software Solution Sales SAAS CMS Presales Global Delivery Solution Architecting Application Management Content Management Cloud Sales RFI QAD Service Delivery Sitecore Proposal Management Client Engagement RFQ AWS Sharepoint Client Handling
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Hrhonchos Consulting
Espire Infolabs is a flagship company of the Espire Group, which is a SEI CMMI level 5 company, headquartered in New Delhi, India with its development center in Gurgaon, Haryana. It specializes in providing high quality IT services like Digital Experience Management, Enterprise Application...
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