Associate/Sr. Associate Travel Service @ DigitalIndian Business

Job Description

Position Title: Associate/Sr. Associate Travel Service Consultant Function: Customer Experience Salary: 4- 6.5 LPA Location: Gurugram Reports to: Associate Manager Job Purpose Customer engagement Efficiency and Productivity Quality assurance Escalation handling Continuous learning Key Accountabilities Mentor new joiners / BQ performers Respond to customers email/chat, and make outbound calls as appropriate Manage and resolve customer complaints Record customer queries/inquiries Identify and escalate issues to supervisors Research, identify and resolve customer complaints Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document and alert the management team of trends in customer calls Follow up customer calls where necessary. Educate customers on products and services information available, via alternate channels (self-service usage by. customers) Skills/Qualities Required Should be flexible with 24/7 working environment. Service delivery Good communication skills Good typing skills Key Performance Indicators First response time Average handling time Overall resolution time Educational and Experience Requirements Graduation in any Domain. 3+ years experience in customer service process/operations/Chat. Amadeus GDS Experience is a must. Travel Domain experience mandate

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Pre-Sales
Functional Area: Not Applicable
Role/Responsibilies: Associate/Sr. Associate Travel Service

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Keyskills:   service delivery flexible with 247 working environment good communication skills good typing skills Amadeus GDS Experience Travel Domain experience