Job Responsibilities: Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements Exhibit ownership of implementation process and client satisfaction Ownership of internal communication and status updates Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution Demonstrate creative problem solving and solid judgment/decision making Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements Diligent awareness of risks in processes and reporting them in a timely manner Ownership, escalation and resolution of risk issues when they occur in a timely manner Manage activities with internal clients and business partners Recording observations & escalate wherever necessary Required Qualifications, Skills and Capabilities: Graduates with minimum of 5 years of experience. Demonstrated problem solving. ability through interaction with internal and business partners Exceptional verbal and written communications skills. Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Excellent logical, analytical skills and attention to detail Knowledge of TS & CB Products and Operations will be an added advantage. Ability to grasp/learn new products/audits which are currently not in scope
Employement Category:
Employement Type: Full time Industry: Others Role Category: Pre-Sales Functional Area: Not Applicable Role/Responsibilies: Incremental Implementation Treasury Services