Associate Lead / Team Lead - Hyderabad
- Globallogic
- 3 - 5 years
- Secunderabad
- 26 days ago
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Job Description
Description:GlobalLogic is looking for a dynamic and proactive Associate/Team Lead to manage and guide a team towards achieving operational excellence, meeting SLAs, and ensuring high-quality delivery. The ideal candidate is an excellent communicator, experienced in people and process management and capable of handling client interactions, performance management, and process improvements while fostering a positive team environment.
Requirements:
Minimum 5 - 8 years of overall work experience, with at least 2 - 3 years in team leadership or operations management.
Proven experience in handling operations, client communication, and performance management in GIS/ Mapping domain.
Strong people management and mentoring skills.
Excellent communication and interpersonal abilities.
Ability to manage SLA, quality, productivity, TAT, and reporting metrics.
Demonstrated proactive decision-making and problem-solving skills.
Capable of handling escalations and sensitive situations effectively.
Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
Must be ready to join immediately
Job Responsibilities:
Lead a team of 60+ members (or 20+ for Associate Lead), ensuring productivity, engagement, and adherence to processes.
Conduct 1:1s, performance reviews, and quarterly appraisals, while mentoring, coaching, and providing constructive feedback.
Handle sensitive situations professionally, make informed decisions, and promote a positive, collaborative work culture.
Ensure SLA compliance across quality, productivity, TAT, shrinkage, attrition, and timely deliverables.
Monitor daily tasks, prioritize work, assign responsibilities, resolve operational challenges, and maintain process reports.
Communicate effectively with clients, conduct team briefings, and act as an escalation point for issues.
Oversee project documentation, track performance metrics, and drive initiatives to improve efficiency and accuracy.
Exhibit strong interpersonal skills, lead under pressure, and foster continuous learning and knowledge sharing.
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Secunderabad
Keyskills: project management operations management escalations attrition team management tat interpersonal skills sla mentoring problem solving feedback people management skills operations team leading team leadership leadership shrinkage communication skills
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