Customer Care Executive
- TP
- 1 - 6 years
- Kolkata
- 4 days ago
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Job Description
We are looking for a highly skilled and experienced Customer Care Executive to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in customer service, with excellent communication and problem-solving skills.
Roles and Responsibility
- Provide exceptional customer service through various channels, including phone, email, and chat
- Respond to customer inquiries and resolve issues professionally and promptly.
- Utilize advanced support technologies and processes to achieve outstanding results.
- Collaborate with internal teams to ensure seamless customer experiences.
- Analyze and resolve complex customer complaints and concerns.
- Develop and maintain thorough knowledge of products and services.
Job Requirements
- Proven experience in customer service or a related field
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong analytical and troubleshooting skills.
- Experience with CRM software and other customer service tools.
- Ability to adapt to changing situations and priorities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: TPLocation(s): Kolkata
Keyskills: crm customer service customer care customer service tools troubleshooting
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