Wipro Is Hiring For Us Hr Operations Airoli (immediate Joiners)
- Wipro
- 0 - 3 years
- Mumbai
- 4 days ago
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Job Description
Requirements - Associate
Process: US HR Operations - Backoffice process
Work Experience - 0-30 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Service Agreement - Applicable for 1 year ( Mandatory)
Category - Back office/Customer query handling or data management
Working Conditions - Fixed evening shift (5 days working). Saturdays & Sundays are fixed off
Transport - Both way transport will be provided.
Education Skills - Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.
All 6 semester original mark sheets in hard copy are mandatory
Work Location - Airoli
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Mumbai
Keyskills: Customer Service Non Voice Process Backend Process Back Office Fresher Hiring Non Voice Bpo Non Voice Hr Ops
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