Manager - Customer Service
- People Group
- 4 - 8 years
- Mumbai
- 3 days ago
- Email to a friend
- Report this job
Job Description
Description
Whats This All About?
If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.
As the Manager VIP Service, youll lead a crew of 40+ passionate advisors who dont just handle callsthey rewrite love stories. This isnt just customer serviceits customer obsession.
You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. Youll own outcomes, not just outputs. Real connections > cold conversions.
If you've spent 3+ years or more in one role building something that matteredand loved every minute of the chaosyou're exactly who we're looking for.
What Youll Do (Like a Pro)
- Read Between the Lines
Customers dont always say what they need. Youll train your team to listen harder, respond smarter, and personalize everything. - Build Love without Friction
Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny. - Lead like You Actually Care
Coach, not command. Grow talent. Make your team feel like a championship squadnot a call center. - Make Tech Work for People
AI, dashboards, automationsbring it all together to eliminate the mundane and elevate the meaningful. - Run It Like a Founder
Youll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival. - Turn Tough Days around
Escalations? You own them. Cranky customers? You charm them. You don't deflectyou deliver.
Who You Are
Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.
Builder energy: You love creating order from chaos, designing systems, and making things better constantly.
People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.
Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.
Pressure-tester: Youve done hard things, and youre better for it. Deadlines dont scare you. Fire drills? You bring the extinguisher and the pep talk.
What Youll Get
- A mission with meaning: Youre not selling socks. Youre helping people find soulmates.
- Speed, not red tape: We move fast, we fix fast, and we dont do politics.
- Autonomy + Accountability: Your zone, your team, your growth story.
- Insane learning curve: High-growth org. High-responsibility role. High-reward journey.
- Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).
Still Reading?
Thats a sign. Lets rewrite the love story of Indian matchmakingtogether.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office - OtherEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: Customer Service After Sales Service
Similar positions
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in