Cluster Head - Business Delivery @ IndiaMART

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Cluster Head - Business Delivery

IndiaMART
5 - 10 years
Noida, Gurugram
11 months ago
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Job Description

Cluster Head - Business Delivery

Job Description:

As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Experience Range:

3 - 8 years

Educational Qualifications:

Any graduation,andMBA/PGDM

Job Responsibilities:

Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
Revenue Ownership: Take charge of the Profit Loss (PL) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Skills Required:

Sales,Client servicing,Team Handling,Client Retention,B2B Sales

Candidate Attributes:

Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

Job Code: KL-F4QYJAJ8

Job Classification

Industry: Internet
Functional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Zonal Sales Manager (B2C)
Employement Type: Full time

Contact Details:

Company: IndiaMART
Location(s): Noida, Gurugram

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Keyskills: Manager Client Servicing Client satisfaction Cluster Head Client retention Client servicing Team development Business delivery B2B Sales Revenue maximization

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

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IndiaMART

IndiaMARTis Indias largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small Medium Enterprises (SMEs),Large Enterprisesas well as individuals. Founded in 1999, the compa...

Cluster Head - Business Delivery @ IndiaMART

Home > Retail & B2C Sales