Sales Advisor - Auto Cars
- Spinny
- 1 - 6 years
- Noida, Gurugram
- 2 days ago
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Job Description
About Autocar
India Autocar India is one of the countrys leading automotive content and advisory platforms, helping millions of users research, compare, and buy cars. With a strong legacy in automotive journalism and a fast-growing digital ecosystem, Autocar is now building an end-to-end assisted car buying platform, enabling customers to discover, compare, and book cars seamlessly through a trusted dealer network.
Objective
Manage end-to-end customer interactions across the car buying journey, including lead handling, conversion, appointment scheduling, booking, and delivery coordination. The role focuses on driving sales conversions, ensuring seamless customer experience, resolving queries across multiple channels, and maintaining high service quality and operational efficiency.
Key Responsibilities
- Call new car intent leads within defined SLAs
Understand customer requirements (Make, Model, Variant, City, timeline, finance, exchange)
- Recommend suitable car options, explain pricing, offers, and overall value proposition
- Drive conversions from leads to bookings and schedule appointments where required
Manage end-to-end customer journeys from initial inquiry to final delivery
Assist customers with booking, documentation, payments, and process clarity
- Provide timely updates on order status, documentation, and delivery timelines
- Handle customer queries across calls, email, and chat with accuracy and consistency
- Resolve customer concerns, objections, and escalations with ownership and empathy
Ensure high customer satisfaction (CSAT) through professional and consultative communication
- Maintain strong follow-ups to maximize conversions and reduce drop-offs
- Adhere to defined processes, SOPs, quality standards, and SLAs
Maintain accurate and complete CRM records for all interactions, leads, and transactions
Track and manage leads, bookings, appointments, and follow-ups effectively
Coordinate internally to ensure smooth execution and delivery experience
Handle multi-channel interactions efficiently while maintaining response quality
Achieve assigned targets related to conversions, appointments, and customer experience metrics
Job Classification
Industry: AutomobileFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: SpinnyLocation(s): Noida, Gurugram
Keyskills: Sales B2C Sales Retail Sales Business Development Tele / Inside Sales
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