Associate Manager-Acquisition (Household)
- Idfc First Bank
- 1 - 3 years
- Mumbai
- 11 hours ago
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Job Description
Job RequirementsAbout the Role
The Associate Manager - Household(SA) is responsible for managing a portfolio of clients to ensure superior service delivery and drive cross-selling of banking products. The role focuses on building CASA (Savings Account) balances, acquiring new clients, and enhancing product penetration per customer. It also involves handling routine banking transactions, managing branch deliverables, and ensuring compliance with operational standards.
Key Responsibilities
Primary Responsibilities
- Drive CASA value build-up and acquire new clients as per branch targets.
- Ensure effective client engagement to facilitate cross-selling of banking products.
- Increase product holding per customer within the assigned portfolio.
- Profile all engaged clients and present suitable banking solutions.
- Promote digital onboarding and usage of services such as Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
- Meet monthly operating plans to improve scorecard performance and decile rankings.
- Coordinate with relationship managers to close business loans, working capital requirements, POS, CMS, and trade transactions generated through client engagement.
- Ensure quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
- Act as custodian of the branch vault, managing vault limits, cash, and non-cash transactions.
- Ensure zero instances of cash shortage or excess at the teller counter.
- Regularly update key registers and review branch reports such as EOD cash position, LTR, and instruments issued.
- Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
- Ensure strict adherence to bank policies and compliance standards.
Secondary Responsibilities
- Conduct audits and ensure compliance with internal and external regulations.
- Deliver best-in-class customer service to become the primary banker for clients.
What We Are Looking For
Education
- Graduate in any discipline.
- Postgraduate in any field (preferred).
Experience
- Prior experience in branch banking or customer relationship roles is preferred.
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Regional Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Mumbai
Keyskills: insurance saving account casa accounts payable business loan customer relationship penetration customer service investment business development sme banking products monitoring sales working capital trade portfolio current account compliance liabilities branch banking
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About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...
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