Freshers - Service Desk
- Trigent
- 0 years
- Noida, Gurugram
- 1 month ago
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Job Description
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize.
Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly.
You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered.
Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills:
-Proficiency in Service Desk Management.
- Good To Have Skills:
-Experience with customer relationship management tools.
- Familiarity with ticketing systems and incident management processes.
- Strong verbal and written communication skills.
- Ability to work collaboratively in a team environment. Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Head - Tech SupportEmployement Type: FreshersContact Details:
Company: Trigent SoftwareLocation(s): Noida, Gurugram
Keyskills: Service Desk Service Desk Management Servicenow
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