Assistant Manager - Network Operations & @ Tata Communications

Job Description

Job Description Broad outline of the Role Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Purpose - Broad objective of the role O&M of Fiber routes of Vadodara cluster (NLD & Access)-1000Km O&M of Utilities(SMPS, Battery, Power Plant, DG,LT panel) O&M of ISP Equipments( SDH/DWDM/Routers) installed at NLD/Access/Customer locations. PM/CM of Battery, SMPS, DG, LT panel. PM/CM of OFC Network PM/CM of ISP installed. Coordination for infra. availability with IP vendor for sharing sites. Coordination with NOC for fault clearance & the related activities during fault. Ensuring of maintenance of SLA's for Network availability. Controlling of no. of faults and MTTR within targets. Review of all power & fuel bills, site wise analysis and corrective actions. Planned event management. Ensuring of proper housekeeping & facility maintenance of all sites. Size and Scope of Role - No. of direct reports Team management required for effective & efficient field operations. Team size would be 5-8 member including on-role & Off-role. Size and Scope of Role - Total team size Team management required for effective & efficient field operations. Team size would be 5-8 member including on-role & Off-role. Minimum qualification & experience Experience : 8 to 10 years experience of Fiber Operation, SDH/DWDM operations and Infra device(SMPS,DG,Battery Bank) operations. Skill : Good communication and writing and Presentation ( MS office -Excel, PPT, MS word), GIS, Vendor and People management, Good knowledge of Fiber O&M, SDH/DWDM and INFRA equipment. Other knowledge/skills Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives. Key Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team. Technical Competencies Qualification: BE/B. Tech/Diploma or equivalent in E&C, IT, Computer Science Knowledge / Skills Job Segment: Operations Manager, Computer Science, Assistant Manager, Banking, Geology, Operations, Technology, Management, Engineering, Finance

Employement Category:

Employement Type: Full time
Industry: Telecom / ISP
Role Category: Telecom / ISP
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Network Operations &

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Keyskills:   SDH DWDM Writing Presentation MS Office GIS Vendor management People management Troubleshooting Vulnerability assessment Manual testing Security operations Fiber Operation Infra device operations Good communication Network equipment maintenance