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Desktop Support @ Photon

Home > IT Support

 Desktop Support

  •   Kolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru

Job Description

  • Installing, configuring, and maintaining desktop computers, laptops, and related hardware.
  • Troubleshooting hardware and software issues and resolving problems.
  • Responding to user inquiries and providing technical support via phone, email, or in-person.
  • Installing, configuring, and upgrading operating systems and software.
  • Managing and monitoring the performance of desktop systems and ensuring their optimal functioning.
  • Performing hardware and software upgrades, as well as security patches.
  • Documenting hardware and software configurations, maintenance procedures, and user guides.
  • Collaborating with other IT teams to resolve complex technical issues and support projects.
  • Maintaining inventory of hardware and software assets.
  • Staying up-to-date with the latest technology developments and industry standards.

Qualifications:

  • Strong technical skills and experience with desktop hardware, software, and operating systems.
  • Excellent problem-solving and analytical abilities.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks and work under pressure.
  • Good organizational skills and attention to detail.
  • Knowledge of industry standards and best practices.
  • Prior experience in a desktop support role is desirable.

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Services & Consulting
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Photon
Location(s): Multi-City, India

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Keyskills:   Operating systems Analytical Manager Technology Management Desktop support Technical support Monitoring Hardware troubleshooting Inventory

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₹ 1-3 Lacs P.A

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Photon

Photon is the Largest and Fastest growing provider of Mobile First Omnichannel Experiences. We work with over 35% of the F100's (including award winning presence like Walgreens (Best Retail app of the year at SXSW, Webby winner), JP Morgan Chase (winner of multiple Webby's), Western Union, Mastercar...