ROLE SUMMARY
The Sr Manager - Application Support & Ops Services, BTAMS Service Delivery (Application Managed Service Delivery), provides functional and technical expertise to support Pfizer s manufacturing & Quality systems around the world. The incumbent is accountable for the management of the production support service, with a primary goal of driving the technical resolution of critical issues with business-critical applications within the PGS Digital portfolio.
The Sr Manager - Application Support & Ops Services, BTAMS Service Delivery, serves as liaison between the support team, the business and Digital stakeholders for issue resolution. He/She is the single point of contact for application performance and is responsible for managing and reporting on One BT processes (incident management, problem management, etc. ) for the assigned functional areas. The lead ensures that appropriate support transition activities are executed to transition from Deployment/Project hyper care to long term support as managed by the Managed Service Provider. He/She is also accountable for various initiatives that cross functional boundaries.
The candidate will be accountable for balancing the unique needs of the business & Solution teams. The candidate will drive the adoption of best practices while building a world class IT support capability across all global locations.
The ideal candidate will bring deep technical knowledge and subject matter expertise in running a support transition function with focus on applications like; Quality Management systems, Environmental Health & Safety systems, local plant applications and related edge systems that support the Business. This person will be handling a diverse BTAMS team located globally.
ROLE RESPONSIBILITY
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Information & Business Tech
#LI-PFE
Keyskills: Inident management Appliation Support servies Quality systems Configuration management Trend analysis Problem management Prodution Continuous improvement Computer siene
Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We re looking for new talent to join our global community, to unearth new innovative therapies that make the world a he...