Support Lead
- CMS Computers
- 5 - 7 years
- Noida, Gurugram
- 1 month ago
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Job Description
Greetings from CMS Computers India Pvt Ltd !!
We have job opportunity for Support Lead position in Noida.
Total experience - 5+ Years
Job Description -
- Bachelors degree in information technology, Computer Science, or related field with 5+ years of experience
- Professional certifications like Microsoft Certified Systems Administrator (MCSA) are preferred.
- Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer
- Lead and manage a team of support engineers to deliver timely and efficient post-production support.
- Hands on experience in overseeing day-to-day support operations.
- Ability to diagnose, troubleshoot basic technical issues, and provide step-by-step technical help, both written and verbal
- Excellent problem-solving and communication skills
- Prioritize and assign support tickets, ensuring all issues are tracked, documented, and resolved within agreed SLAs.
- Act as the point of contact for escalations from users or senior management.
- Communicate regularly with stakeholders regarding system health, outages, incidents, and resolutions.
- Provide guidance, mentorship, and training to support engineers.
- Develop and maintain support documentation, FAQs and knowledge base articles.
- Continuously improve support processes, tools, and reporting.
- Good understanding of computer systems, mobile devices, and other tech products
- Familiarity with remote desktop applications and help desk software like Zendesk
- Hands-on experience with Windows, Linux, and Mac OS environments
- Additional certifications in Microsoft, Linux, Cisco, or similar technologies are advantageous
Relevant and interested candidates can share their updated resume on ki*********l@***.co.in
Total Experience -
Current CTC -
Expected CTC -
Notice period -
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: CMS ComputersLocation(s): Noida, Gurugram
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Keyskills: Desktop Support Linux Technical Support Ticket Management windows Mac OS
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