Smartstream IDLM Support Analyst @ Luxoft

Luxoft have been engaged by a leading financial institution to provide a technical BAU support analyst : to provide support of the (1) Smartstream (CMS) cash management and liquidity and BAU activities(2) Linux adminstration(3) JBoss middleware management This support analyst will be responsible for providing technical support of the underlying application, releases and infrastructure.

• Provide L1/L2/L3 support for SmartStream CMS, ensuring timely resolution of incidents and service requests.
• Manage and administer Linux-based environments, including troubleshooting OS-level issues, patching, and performance tuning.
• Install, configure, and support JBoss application servers; manage deployments, tuning, clustering, and troubleshooting middleware issues.
• Perform batch job monitoring, system checks, and proactive health monitoring of CMS and related environments.
• Coordinate with SmartStream vendor and internal development teams to resolve application issues and apply patches/upgrades.
• Maintain and monitor interfaces, feeds, and integration points with upstream/downstream systems (e.g., trading, risk, settlement).
• Participate in release management, ensuring smooth deployments in UAT and production.
• Perform root cause analysis (RCA) for recurring incidents and contribute to long-term stability improvements.
• Develop and maintain support documentation, runbooks, and knowledge base articles.
• Ensure compliance with IT security, audit, and regulatory requirements.
• Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm) , as required.
• Participate in overnight support rota (on call) , and weekend work (releases /support etc).
• You will be a self motivator, who is able to take a task and progress it independently, or as part of a team.
• Document technical requirements or processes to capture the configuration being performed.
• Support and test technical systems/servers (shown below).
• Work with third party software provider and work within pre-defined application standards and raise queries or tickets if software defects are identified with the software vendor
• Apply industry experience and ensure the solution incorporates "best practice"
• Work with neighbouring technology and project teams to ensure changes and rolled out in a co-ordinated manner which is non-disruptive to the business
• Work in a coordinated manner around go-live activities, ensuring services are transitioned into the live production environment in a manner which is compliant with technology policy and non-disruptive to the business
• Provide a level of post live support and assist with remediation where necessary
• Work on key technical areas identified below.
• Ensure defects are tracked and managed, with the appropriate team assigned any defects identified during the test phases
• Highlight risks or concerns ensuring items are followed up or escalated appropriately