Windows Desktop Support Engineer @ Zensar

Job Description

• Knowledge on Windows desktop OS ( win 10 / win 11 / )
• Taking ownership of customer issues escalated from L2 team and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues with Microsoft support team follow up with the appropriate internal teams
• Maintenance of the systems within the Domain network
• Checking for the faults and solving technical issues related to Standard Apps and OS
• Installation/Deployment of OS and configuring the System, diagnosing hardware/Software Faults over Remote Sessions includes Phone calls or face to face
• Familiar with ITIL -Service Now for monitoring cases/Incidents raised with the appropriate Service Offerings

Must know:

• Microsoft Azure
• Windows Reimage(re-installation) over Domain Network
• Windows recovery and repair via CMD
• Device encryption (BitLocker Device Encryption)
• Crash Plan Backup
• Software Installations/Uninstallations ( Vendor based - Adobe , Oracle)
• Office 365 and 2016 versions
• One Drive and Share point
• Domain Joining for the Machines
• Windows Registry
• Group Policies
• RDP
• Wired and Wireless Authentication
• Anti-Virus Enterprise (McAfee /Cisco AMP)
• Sound knowledge of Microsoft Office Suite 2016&365, SCCM

Skills:

Microsoft Office Suite 2016&365, BitLocker, Windows Registry, Domain Joining, Network Authentication, Technical Support, Active Directory

• Expertise on Windows Technical Support and Networking
• Windows Reimage(re-installation) over Domain Network
• Windows recovery and repair via CMD
• Device encryption (BitLocker Device Encryption)
• Crash Plan Backup
• Software Installations/Uninstallations
• Office 365 and 2016 versions
• One Drive
• Domain Joining for the Machines
• Windows Registry
• Group Policies
• RDP
• Wired and Wireless Authentication
• Anti-Virus Enterprise (McAfee /Cisco AMP)
• Sound knowledge of Microsoft Office Suite 2016&365

Relevant Candidate Please share resume on email ID - ch***********d@ze***r.com

kindly note- Candidate having notice period 0 to 30 Days. Please apply for position - Work Location - Bangalore

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Education

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Windows OS Desktop Support