IT Service Desk Analyst III
- Arrow Electronics
- 2 - 4 years
- Bengaluru
- 2 years ago
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Job Description
What You ll Be Doing
- Service Desk Analyst III will have senior analyst role, who will require to work on process enhancements, monitor and support team, do regular training to the team members as warranted. Should build knowledge base, create process documents and will also require to handle tickets day in and out.
What We Are Looking For
- Typically requires a 4 year degree and 3-4 years of experience or a 2 year degree and equivalent related experience
- Minimum 2 years experience as a SME or relevant experience in training, maintaining / building process documents.
- Coordinates and supervises the daily activities of business, technical support or production team(s)
- Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
- Typically does not spend more than 20% of time performing the work supervised
- Accountable for the results of medium-sized routine support or production operations teams
- Solves problems based on practice and precedent
- Trains team members and provides input to employee performance evaluations
- Has no discretion to vary from established procedures
- Works under close supervision
- Hands-on experience on Event Management is added advantage and any monitoring tools like Nagios, VictorOps, New Relic
- Hands on experience with ticketing tools. (added advantage if worked on JIRA ServiceNow)
- Good communication skills particularly writing skills and good email etiquette
- Good Analytical skills, ability to search and find solutions and think out of the box
- Should be ready to work on a 24X7 environment with weekends night shifts on rotational basis
- Any prior application support will be an added advantage particularly supporting eCommerce portals and ERP system like Microsoft Dynamics NAV
- Document the new processes and procedures as we learn
- Should be open to new challenges and be ready to expand the roles responsibilities
What s In It For You
- Training and professional development
- Performance coaching
- Work with fun team in a supportive environment
- Work at a strong and growing company
- Community involvement opportunities
Job Classification
Industry: Hardware & NetworkingFunctional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: Arrow ElectronicsLocation(s): Bengaluru
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Keyskills: Training Application support Event management Production operations Service Desk Analyst Microsoft dynamics NAV JIRA Information technology Technical support IT Service Desk Analyst
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