Operations Manager BPO
- net star infotech
- 4 to 9 Yrs
- Mumbai
- 7 years ago
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Job Description
Greetings !!!
Profile: Manger Operations (Bpo)
Process: Banking Collections.
Qualification: Graduate.
Location: Thane.
Salary: Upto 10.0 Lpa.
Shift: Day
Job requirement;
- Minimum 1-2 years experience as Manager / 3-4years as Am Ops from domestic banking collection voice process with good communication skills.
Job Description for Manager- Ops role:
- Ensure Operations are run effectively and efficiently to meet the Service Level Agreements and Targets
- Responsible for staff development, staff planning to meet service requirements and involvement in recruitment process as necessary.
- Providing regular performance feedback and giving frequent formal and informal coaching sessions for a better productivity.
- Providing timely feedback and update to Management regarding performance of the process and improvement areas.
- Taking initiatives to streamline processes and focus areas.
- Prepare statistical analysis on programs and the Customer Service Representatives to monitor the productivity and performance.
- Address the floor to communicate new initiatives and to share information with the Customer Service Representatives.
- Develop and implement operating methods and procedures to eliminate problems and improve quality of service.
- Providing leadership that will create and maintain a well-motivated, competent multi-disciplinary team
- Managing the floor, adherence to schedule.
- Will be responsible for Client interaction, Process Profitability, and ownership of an entire outbound/inbound process.
- Team Motivation, Team Building and Team Target Achievement.
Interested candidates can send their updated Cv to al*********7@gm**l.com or call on 8424018***.
Thanks and regards,
Alex
Netstar Infotech
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Operations Manager BPOContact Details:
Company Name: Net Star InfotechLocation(s): Mumbai+ View Contact
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net star infotech
Netstar Infotech Pvt Ltd is one of the leading BPO consultancy in Mumbai hiring for almost all the positions for all the reputed BPO's in Mumbai and across India.Netstar Infotech  has been successful in placing 6000 top companies.
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