Domestic BPO - CSR Voice / Technical
- Personal Network.
- 60 Positions
- Bengaluru
- 10 days ago
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Job Description
Greetings from PERSONAL NETWORK
We are Hiring Customer Support Representative / SERVICE DESK / HELP DESK for Bangalore Location
Job Description:
Key Responsibilities: -
1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner.
2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction.
3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively.
4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions.
5.Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary.
6.Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution.
7.Quality Assurance: Adhere to company policies and procedures to maintain high-quality standards of customer support.
8.Feedback: Gather and relay customer feedback and insights to the appropriate departments to improve products and services.
9.Continuous Learning:Participate in ongoing training and development programs to enhance your customer support skills and product knowledge
Qualifications: -
High school diploma or equivalent (a bachelor's degree may be preferred but not required).
Excellent communication skills, both written and verbal.
Strong problem-solving and critical-thinking abilities.
Ability to remain calm and professional under pressure.
Customer-focused attitude and strong interpersonal skills.
Basic computer skills and familiarity with customer support software (training will be provided).
Willingness to work in a flexible schedule, including evenings, weekends, and holidays as needed.
Previous customer service experience (preferred but not required).
Post : Service Desk - CSR / Helpdesk - Customer Support / TSR Voice ( ENGLISH & HINDI Fluent MUST )
Experience : 6 Months to 5 years
Fresher with Excellent Communication in English & Hindi can Apply
Package : 2 L - 3.5Lakhs ( 19 k - 30 K )
Shift : Day Shift
Qualification : Any Graduate/ BE / 10+2+3 / 10+3 / 10+2
Location : Bangalore
Contact :-
ANU @ 63hidden_mobile2
RAJ @ 98hidden_mobile6
Email :- hidden_email
Best Wishes - Team PERSONEL NETWORK
NOTE :- Kindly FORARD This message to your GROUPS & FRIENDS
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Domestic BPO - CSR Voice / TechnicalContact Details:
Company: Personal Network.Location(s): Bengaluru
Keyskills: customer support domestic calling customer service technical helpdesk handling customer queries domestic bpo technical support hindi domestic ticketing fluent
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Personal Network.
About Company : An MNC is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extens...
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