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Senior Customer Support Engineer @ Quess IKYA Human

Home > Customer Service (Domestic)

 Senior Customer Support Engineer

Job Description

1) Provide 24x7x365 communication support, direct visit to client location and leadership for all ITSM related calls Technical reviews ensuring client standards are maintained. Facilitate sharing of best practices.

2) Ensure effective knowledge management. Address application level issues and responsible for defining governance reports.

3) Knowledge and experience on ITSM toolsets i.e. (Remedy, CMDB etc).

4) ITIL Certified Professional. Excellent Communication, coordination and analytical skills Knowledge in Linux/Redhat6/Network CCNA/Bigfix, Vmware Certified in MCSA/MCSE.

Education Qualification Any Degree/Diploma.

Employement Category:

Employement Type: Full time
Industry: Management Consulting / Strategy
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Senior Customer Support Engineer

Contact Details:

Company Name: Quess IKYA Human
Location(s): Chennai

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Keyskills:   linux education windows communication itsm management vmware itil mcsa reports support ccna mcs

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Quess IKYA Human

Quess Corp Limited is a provider of business services with headquarters based in Bangalore. It is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India. and is listed on the Bombay Stock Exchange and NSE. Starting...