Urgent Hiring for Customer Support Executive
- Happy Square
- 5 Positions
- Delhi, NCR
- 17 hours ago
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Job Description
Urgent Hiring for Customer Support Executive
Industry: NBFC / Fintech
Experience: 1 to 5 Years
Location: Daryaganj, Delhi
Budget: Upto 3 Lpa
Preferred immediate joiner
Email - ga****************a@wh********e.in
Contact no. - hidden_mobile
Job Summary:
We are looking for a proactive and customer-focused Customer Service/Support
Executive with prior experience in the NBFC or Fintech sector. The ideal candidate
will have strong expertise in handling inbound and outbound calls using dialer
systems, along with excellent email communication skills to resolve customer
queries efficiently.
Key Responsibilities:
Handle inbound and outbound customer calls related to loans,
repayments, account queries, and services
Manage high-volume call flow using auto/manual dialer systems
Provide accurate information and resolution to customer concerns in a
timely manner
Draft and respond to customer emails professionally and effectively
Maintain proper records of interactions in CRM systems
Follow up with customers for pending issues, documentation, or payments
Ensure adherence to company policies, compliance, and regulatory
guidelines
Escalate complex cases to relevant departments when required
Achieve individual and team performance metrics (TAT, quality, CSAT, etc.)
Required Skills & Qualifications:
Mandatory experience in NBFC or Fintech industry
Strong experience in call handling (inbound & outbound)
Hands-on experience with dialer systems
Excellent verbal and written communication skills
Proficiency in email drafting and customer correspondence
Basic knowledge of financial products (loans, credit, EMI structures, etc.)
Familiarity with CRM tools and MS Office
Ability to handle pressure and multitask effectively
Preferred Attributes:
Customer-centric mindset with problem-solving attitude
Good listening and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and accuracy
Education:
Graduate in any discipline (preferred: Commerce, Finance, or related field)
Key Performance Indicators (KPIs):
Call handling efficiency
Customer satisfaction (CSAT)
First Call Resolution (FCR)
Email response TAT
Compliance adherence
Preferred immediate joiner
Email - ga****************a@wh********e.in
Contact no. - hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )Role Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Urgent Hiring for Customer Support ExecutiveContact Details:
Company: Happy SquareLocation(s): Delhi, NCR
Keyskills: customer support outbound blended process customer service inbound csat
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