Client Follow-up Executive
- Wami Outsourcing
- 10 Positions
- Noida, Gurugram
- 18 hours ago
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Job Description
- Handle inbound and outbound customer calls in a professional and efficient manner.
- Understand customer queries, provide appropriate solutions, and resolve concerns or complaints.
- Maintain accurate records of customer interactions, feedback, and follow-up actions.
- Ensure timely follow-ups with clients to provide updates and confirm issue resolution.
- Provide customers with correct and relevant information regarding services or processes.
- Coordinate with internal departments to resolve complex customer issues.
- Monitor service requests and ensure closure within defined timelines.
- Maintain high standards of customer service and build positive client relationships.
- Meet assigned performance targets such as call handling, resolution time, and customer satisfaction.
- Graduate in any discipline (preferred).
- Good verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle pressure and manage multiple tasks.
- Basic computer knowledge (MS Office / CRM tools preferred).
- Customer-centric approach with a positive attitude.
- Prior experience in customer service, tele-calling, or follow-up roles will be an added advantage.
Dear Candidate,
Greetings from Samit HR.
We hope you are doing well.
We are currently hiring for"Client Follow-up Executive"with our reputed clients. Please find the Job Description below.
Position:Client Follow-up Executive
Department:Customer Support / Operations
Job Type:Full-Time
Experience:03 Years (Freshers with good communication skills can also apply)
Location:Sec-58 Noida
Salary:As per industry standards
Job Overview
We are looking for a proactive and customer-focusedClient Follow-up Executiveto manage customer interactions, handle queries, and ensure timely follow-ups. The role requires excellent communication skills, problem-solving ability, and a commitment to delivering high levels of customer satisfaction.
Key Responsibilities
Desired Candidate Profile
If you are interested and your profile matches the requirements, kindly share your updated resume along with the below details:
Current Location
Total Experience
Current Salary
Expected Salary
Notice Period
Email Id-:hidden_email
Note-: Please write in email subject line "Applied forClient Follow-up Executive.
Thanks & Regards
Team Samit HR
WhatsApp: hidden_mobile
Email:hidden_email
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Client Follow-up ExecutiveContact Details:
Company: Wami OutsourcingLocation(s): Noida, Gurugram
Keyskills: customer support appointment generation bpo sales telecalling telemarketing ecommerce
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