Quality Analyst and Root cause Analysis @ Lumina Datamatics

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Quality Analyst and Root cause Analysis

Lumina Datamatics
1 - 5 years
Mumbai
17 days ago
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Job Description

Role Objective

We are looking for analytical and detail-oriented professionals to join our E-commerce BPO division. In this role, you will act as a critical layer in reviewing machine-generated outputs and evaluating complex human-to-AI conversations. Your goal is to ensure all outputs align with standard operating procedures (SOPs) while identifying underlying patterns or flaws.

Key Responsibilities

AI Output Audit: Review and evaluate AI-generated content and conversations for accuracy, tone, and adherence to specific client SOPs.
Pattern Recognition: Proactively identify recurring errors, biases, or "hallucinations" in the AI output and document these trends.
Root Cause Analysis (RCA): Perform deep-dive analysis on quality failures to understand why the output deviated from the SOP and provide actionable feedback for model tuning.
Reporting: Maintain detailed logs of audits and contribute to weekly quality calibration sessions.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Business Process Quality - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Keyskills: Root Cause Analysis Quality Analysis RCA

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₹ 1-4.5 Lacs P.A

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Lumina Datamatics

\n\nProvana provides leading-edge technology that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market, where the Consumer Finance Protection Bureau (CFPB) and other regulatory author...

Quality Analyst and Root cause Analysis @ Lumina Datamatics

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