Quality Analyst
- Lumina Datamatics
- 1 - 5 years
- Mumbai
- 11 days ago
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Job Description
We are currently hiring for Quality Analyst position based in Mumbai. Please find below brief Job Description, I would request you to go through the same and help me with your acknowledgement to apply for this role.
About Lumina Datamatics :
Lumina Datamatics is one of the top five Content Service Providers in India. It provides end-to-end content, data, and technology solutions for global publishers and retailers. The companys prestigious clientele includes 7 of worlds top 10 publishers and 3 of worlds top 5 retailers.
- Founded in 1975, Lumina Datamatics is part of the $160 million Datamatics Group. The group has more than 450 customers, which include several Fortune 500 companies spread across 70+ countries.
For more details, please visit www.luminadatamatics.com
Job Description:
Role Objective
We are looking for analytical and detail-oriented professionals to join our E-commerce BPO division. In this role, you will act as a critical layer in reviewing machine-generated outputs and evaluating complex human-to-AI conversations. Your goal is to ensure all outputs align with standard operating procedures (SOPs) while identifying underlying patterns or flaws.
Key Responsibilities
- AI Output Audit: Review and evaluate AI-generated content and conversations for accuracy, tone, and adherence to specific client SOPs.
- Pattern Recognition: Proactively identify recurring errors, biases, or "hallucinations" in the AI output and document these trends.
- Root Cause Analysis (RCA): Perform deep-dive analysis on quality failures to understand why the output deviated from the SOP and provide actionable feedback for model tuning.
- Reporting: Maintain detailed logs of audits and contribute to weekly quality calibration sessions.
Candidate Requirements
- Communication: Very Good command of the English language (both written and spoken) is non-negotiable. Must be able to articulate complex flaws clearly.
Warm Regards
Darshana More
Talent Acquisition - HR
M : +91 9619645***
E : Da**********e@lu****d.com
www.luminadatamatics.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Business Process Quality - OtherEmployement Type: Full timeContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai
Keyskills: BPO Quality Assurance Ecommerce Operations
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