SErvice Desk Agent @ Softtek

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SErvice Desk Agent

Softtek
0 - 3 years
Bengaluru
1 day ago
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Job Description

Service Desk Agent Jr

Requirements

Must have:

Troubleshooting.
First-level technical support with experience in customer service, troubleshooting technical issues in Windows environments, and managing ticketing tools. Ability to provide effective solutions, escalate complex issues, and advise users on the use of software and hardware.

Nice to have:

Alert Basic Monitoring Troubleshooting
ITIL
ITSM

Responsibilities

Attend support calls, emails, chat and tickets
Log incidents and solutions in the ticketing system (SNOW)
Diagnose and resolve technical issues
Escalate complex issues to higher levels
Advise users on the use of software and hardware
Install and update software as needed
Reset passwords and manage access in Active Directory
Be open to rotating shifts
Be open to cover shifts on demand.

Required Languages

English Fluent advanced 90- 100%

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Softtek
Location(s): Bengaluru

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Keyskills: Ticketing Usage Service desk Active directory Hardware Windows Customer service Troubleshooting Technical support Monitoring

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Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Softtek

About Softtek: Softtek is over 30 years old Mexico based Software Company with around 8000 employees. We have 39 offices in North America, Latin Europe and Asia with 10 Global Delivery Centers in the US, Mexico, China, Brazil, Argentina, Spain and India. We have around 300 customers in over 29 count...

SErvice Desk Agent @ Softtek

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