Service Desk Engineer L1/L2 @ Incedo

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Service Desk Engineer L1/L2

Incedo
4 - 8 years
Noida, Gurugram
3 days ago
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Job Description

Role & responsibilities

46 years of experience in IT Service Desk / End User Support
Provide first-level support for hardware, software, and basic network issues
Log, track, and resolve incidents/service requests within defined SLAs
Troubleshoot Windows OS, laptops/desktops, printers, and standard applications
Handle user account creation, password resets, and access requests (AD/IAM)
Support onboarding and offboarding (asset allocation, basic setup)
Perform basic network troubleshooting (Wi-Fi, LAN, VPN connectivity)
Install and configure end-user systems and software
Escalate unresolved/complex issues to L2 teams
Maintain ticket updates, documentation, and knowledge base articles
Ensure compliance with IT policies and security guidelines
Provide remote/user support and communicate effectively with end users
Basic knowledge of O365, email configuration, and collaboration tools
Strong communication skills (spoken and written)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Incedo
Location(s): Noida, Gurugram

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Keyskills: Technical Support Service Desk Troubleshooting IT Helpdesk WAN VPN LAN WiFi

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₹ 10-12 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Incedo

Renowned consulting n strategy organisation

Service Desk Engineer L1/L2 @ Incedo

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