Desktop Support Engineer 2
- Rigved Technologies
- 4 - 9 years
- Mumbai
- 5 days ago
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Job Description
Role & responsibilities: Candidate should be available for 24 * 7 environment & should join on Immediate basis
Ticket Management:
- Prioritize and resolve IT support tickets as per SLA guidelines.
- Classify incidents based on priority and escalate when necessary.
- Maintain detailed documentation of issues and resolutions.
Technical Support & Troubleshooting:
- Configure and troubleshoot VPN connectivity issues for secure remote access.
- Assist with Outlook configuration, including email setup, PST, and OST file management.
- Resolve issues related to MS Office Suite and ensure smooth functionality.
- Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions.
- Configure and troubleshoot domain and workgroup settings for user authentication.
- Diagnose and resolve hardware issues, including RAM upgrades and replacements.
User Support & Training:
- Provide remote and on-site support to bank employees for IT-related issues.
- Assist in educating users on best practices for email security, VPN usage, and system optimization.
- Provide support for Outlook & mail configuration, ensuring seamless email communication.
- Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals.
Network & System Administration:
- Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
- Perform network printer configuration, including troubleshooting printer connectivity issues.
- Understand & manage Domain vs. Workgroup setups based on organizational needs.
- Manage DHCP settings to dynamically assign IP addresses to devices.
Cloud & Licensing Management:
- Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
- Manage O365 licenses, ensuring compliance & proper allocation of resources.
Preferred candidate profile:
- Written and oral fluency in English.
- Relieving & Experience Letters of all the previous organizations worked with.
- Candidate must have completed Degree from UGC/AICTE approved University.
- Notice Period Immediate or less than 15days
Perks and benefits:
- Cab Facility for Night Shift
- Meal Vouchers
- Shift Allowances
Candidates with good communication skill can directly get in touch with the below contact number.
Regards,
Praveen N
9137866***
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Rigved TechnologiesLocation(s): Mumbai
Keyskills: Desktop Support OS Installation It Administration SLA IT Support System Support Outlook Configuration Windows Installation Remote Support Ticketing Tools Vip Support Printer Troubleshooting Hardware Troubleshooting
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Rigved Technologies
Rigved Technologies Pvt Ltd Rigved is an ISO 27001 certified Company engaged in delivering IT Services across Technology spectrum with key focus on SAP. Headquartered in Mumbai since, 2008 our commitment to quality and years of experience has made us serve multiple clients India with 96% retenti...
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