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Walk-in || TL / Order Management Executive @ Cognizant

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Cognizant  Walk-in || TL / Order Management Executive

Job Description

Role & responsibilities


  • Lead, manage, and develop a team of TMEs and SMEs, ensuring consistent delivery of service commitments
  • Oversee daily workload distribution, queue management, and priority-setting across the team
  • Serve as the first-level escalation for complex customer issues, exception approvals, and cross-functional disputes
  • Conduct regular 1:1s, team huddles, and performance reviews; provide coaching and actionable feedback
  • Monitor and report on team KPIs order accuracy, acknowledgment turnaround, exception resolution, customer escalations

Preferred candidate profile

Full ownership of team output, quality, SLA compliance, and people development

Sales leadership, Supply Chain, Quality, Finance, Credit Control, Logistics, HR

  • Demonstrated ability to manage a team in a high-volume, accuracy-critical environment
  • Strong working knowledge of ERP platforms (Oracle, SAP, or equivalent) and order-to-cash processes

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Procurement & Supply Chain
Role Category: Procurement & Supply Chain - Other
Role: Procurement & Supply Chain - Other
Employement Type: Walk-ins

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   SAP SCM Supply Chain Management Oracle Scm SCM

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Cognizant

Seven Consultancy is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name in the market. So we have acce...