Sr. Technical Service Desk Professional - Level 2 @ Unisys

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Sr. Technical Service Desk Professional - Level 2

Unisys
2 - 4 years
Hyderabad
24 days ago
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Job Description

Sr. Tech Svc Desk - Level 2

What success looks like in this role:

Provides Tier 1 and Tier 2 support
Troubleshoots and resolves complex issues including:
o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, ando Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution
Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence
Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries
Utilizes problem solving and analytical skills to effectively resolve challenging incidents

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree Generally, 2-4 years experience in area of responsibility

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Unisys
Location(s): Hyderabad

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Keyskills: Technical Service remote access service desk l2 support problem management maintenance

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Unisys

Enhancing people s lives through secure, reliable advanced technology Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digita...

Sr. Technical Service Desk Professional - Level 2 @ Unisys

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