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Opening For Axiom Support Analyst @ Kiya.ai

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 Opening For Axiom Support Analyst

Job Description

Dear Candidates,


We are hiring for Axiom Support Analyst


Experience- 7+ years

Location- Mumbai

Skills- Axiom, SQL, Unix , Support Analyst


Job Description :-


Direct Responsibilities


  • 7 + years of experience in Axiom development/production support.
  • Ability to understand and architect Axiom solutions for production support activities.
  • Flexible working in shifts, with at least 1 week of night shift in a month.
  • Provide L1L2 tier production support (on call rotation) for Axiom jobs in production.
  • Able to understandwritetroubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Axiom platform.
  • Collaborate internally and external sources to maintain SLA and provide escalations.
  • Maintenance of the Axiom Reporting platform infrastructure (upgrades, patches, health monitoring).
  • Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.
  • Undertake Incident, Change and Problem management activities within the scope of the team.
  • Troubleshooting Axiom jobs and follow escalation procedures to resolve the issue.
  • Collaborate and work with development team on L3 issues and follow the task to completion.
  • Provide on call support for Axiom jobs (on rotation 24x7).
  • Participate in change deployment releases
  • Ensures adherence to bank and information systems policies and procedures, security measures and audit standards.
  • Able to understand process quickly and apply in day-to-day activities.
  • Team player and mentor junior support engineers

Interested candidates share resume on below mentioned format


Total Experience:

Relevant Experience in L2 support

Relevant Experience in Axiom Support

Current CTC :

Expected CTC:

Official Notice Period:

Offer if any:

Current Location:

Preferred Location:

Pancard Number :


Nikita S

Talent Acquisition Human Resources, Kiya.ai

Email ID: si*********a@ki*a.ai

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Kiya.ai
Location(s): Mumbai

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Keyskills:   Unix Axiom SQL Support Analyst Application Support Axiom Support Production Support

 Fraud Alert to job seekers!

₹ 5-13 Lacs P.A

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Kiya.ai

Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector. Kiya.ai is one of the most innovative digital solutions providers serving financial institutions and governments globally. Our deep domain expertise in Financial Services, Digital Payment...