Application Support Engineer
- Kiya.ai
- 2 - 6 years
- Chennai
- 6 days ago
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Job Description
Hi Candidate,
Opening for Application Support L1
Experience :2+ years
Location :Chennai
Job Description:
1)Perform application deployments and support release activities across environments.
2)Participate in DC-DR drills and ensure readiness of systems during disaster recovery exercises.
3)Monitor applications and infrastructure to ensure smooth operational performance.
4)Perform log analysis to identify errors, performance issues, and system anomalies.
5)Troubleshoot application, database, and environment-related issues at the first level
6)Use UNIX/Linux commands to analyze system behavior, logs, and process status.
7)Execute and validate SQL queries for data verification, issue analysis, and reporting.
8)Investigate incidents and provide initial root cause analysis before escalation.
9. Coordinate with development, infrastructure, and database teams for issue resolution.
10. Maintain deployment, incident, and operational documentation for audit and tracking.
11. Support routine maintenance activities, system health checks, and monitoring tasks.
12. Ensure adherence to operational procedures, SLAs, and support processes.
13. Coordinate with Client representatives.
Technical Skills
1. Basic understanding of web applications
2. Knowledge of browsers, network connectivity issues
3. Knowledge of SQL queries
5. Knowledge of UNIX
Functional Skills
1. Understanding of KYC / Banking onboarding process
2. Ability to analyze application errors and logs
3. Basic troubleshooting skills
4. Good communication skills ate,
Opening for Application Support L1
Experience :2+ years
Location :Chennai
Job Description:
1)Perform application deployments and support release activities across environments.
2)Participate in DC-DR drills and ensure readiness of systems during disaster recovery exercises.
3)Monitor applications and infrastructure to ensure smooth operational performance.
4)Perform log analysis to identify errors, performance issues, and system anomalies.
5)Troubleshoot application, database, and environment-related issues at the first level
6)Use UNIX/Linux commands to analyze system behavior, logs, and process status.
7)Execute and validate SQL queries for data verification, issue analysis, and reporting.
8)Investigate incidents and provide initial root cause analysis before escalation.
9. Coordinate with development, infrastructure, and database teams for issue resolution.
10. Maintain deployment, incident, and operational documentation for audit and tracking.
11. Support routine maintenance activities, system health checks, and monitoring tasks.
12. Ensure adherence to operational procedures, SLAs, and support processes.
13. Coordinate with Client representatives.
Technical Skills
1. Basic understanding of web applications
2. Knowledge of browsers, network connectivity issues
3. Knowledge of SQL queries
5. Knowledge of UNIX
Functional Skills
1. Understanding of KYC / Banking onboarding process
2. Ability to analyze application errors and logs
3. Basic troubleshooting skills
4. Good communication skills
Interested Candidate apply on vi**************e@ki*a.ai
Regards
Vishakha Gangurde
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Chennai
Keyskills: Linux Application Support Video Kyc SQL
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