Job opening with Senior Genesys Voice Networking
- Unisys
- 5 - 10 years
- Bengaluru
- 3 days ago
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Job Description
Job Location: Bangalore
Role: Senior Cisco Voice Network Engineer
Mode of working: Hybrid
Shifts: Rotational
Notice Period: Preferred with in 60days only
Mode of Work: Hybrid(3 days/ Week)
Key Responsibilities:
We are looking for Voice Network Engineer with clould contact center knowledge who can design, architect, transition,
support cloud and traditional voice and contact center ecosystem. This role is a part of Infrastructure
Services management team Voice Center of Excellence capability who will act as Voice SMEs to various
client, business, and IT teams. Focus areas will include creation of Voice & Contact center standards,
best practices, provide voice & contact center subject matter expertise to various stakeholders to validate
feasibility, architect, solution design, transition and support major incidents. A key part of this role will be
to work with various stakeholders to ensure technology success for intelligent operations.
Main responsibilities
Focusing on the voice & contact center technology center of Excellence activities across all locations globally, reporting to the Voice Lead.
Develop detailed technology designs, budgets & BOMs for firm and its clients requirements.
Develop and document detailed designs, and technology migration strategies/integration plans for
solutions to be implemented.
Train the various account managers in voice & contact center tech stack and standards.
Achieve the learning & development goals of the Center of Excellence team as well as wider
group in voice & contact center.
Evaluate solutions from multiple vendors/options & provide recommendations.
Voice Network Engineer
Develop & enhance the Voice & Contact Center technology best practices and standards.
Develop detailed device configuration standards documents that will be used globally.
Undertake technology evaluations and present results and recommendations to Senior
Management.
Ensure that all technology implementations are inline with the planned technical design.
Liaise effectively with other groups/teams.
Lead global architecture design initiatives on-behalf of the team.
Provide guidance and steering in resolution of major technical incidents affecting client
operations.
Engage vendors in problem resolution as appropriate.
Key Attributes
Very strong knowledge of voice & contact center fundamentals management and development
processes.
High degree of competency in all stages of voice & contact center service management from
solution design, migration till support.
Demonstrated ability to effectively establish and maintain working relationships with all levels of
the organization.
Excellent verbal and written communication skills.
Strong presentation and persuasion skills.
Demonstrated analysis and innovative problem-solving skills.
Solid understanding of technical platforms, and internal and 3rd party interfaces.
Strong interest in learning new technologies and ability to apply new technologies.
Education
Bachelors/advanced degree in telecommunications, Information Technology, or a related field
Core Competencies
Voice & Contact Center Technologies Design, Delivery & Support
Service & Support Management.
On Premise Contact Center Technologies Avaya, Cisco, Genesys
Contact Center as a Service Amazon Connect, Genesys Cloud, Five9, Nice InContact,8x8
SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers
Scalability, Reliability and QoS
Basic understanding of Network Infrastructure Design and monitoring.
Risk & Compliance
would be added advantage Answers to the following questions to help us better understand your qualifications:
- What is your experience with Cisco Voice Network Engineer?
- What is your current organization:
- What is your total IT experience:
- How many years of experience do you have as a CUCM and Call Manager:
- What is your current location:
- What is your preferred location:
- What is your official notice period:
- What is your current CTC (Lakhs per annum):
- What is your expected CTC (Lakhs per annum):
Please revert with update resume to M.*******i@un***s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: UnisysLocation(s): Bengaluru
Keyskills: Genesys Cx Contact Cloud CX Implementation
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