Tech Support Engineer 1 - Industrial HMI @ Aveva

Job Description

The job

Provide applications and technical support to customers on AVEVA's SCADA/Historian products such as System Platform, Historian, PI etc

The Consultant/Engineer is responsible for resolving issues related to product and product configurations. This role requires excellent communication (both written and verbal), organization, and troubleshooting skills.

This will involve comprehensive telephone support, electronic support. Responds to customer product inquiries via telephone, web or email.

Key responsibilities

• Document activities and findings in a case tracking tool
• Technical troubleshooting, analysis, and diagnosis of product issues
• Technical troubleshooting, analysis, and diagnosis of custom application issues
• Ensure case updates and resolution timeframes are in line with service level agreement.
• Delivery of product issue work around or fix.
• Replication of customer issues.
• Development of technical documentations (Tech Notes/Knowledge Articles, Tech Alerts, FAQs, etc)

Essential requirements

• Strong verbal and written communication skills
• Collaboration mindset and ability to work in a team environment towards a common goal
• Good knowledge and 2+ years of hands-on experience of any SCADA/HMI/Historian Products (Application Server, InTouch, Historian,PI etc) and PLCs
• Experience in Industrial HMI/Control Systems/SCADA/Historian lifecycle.
• Experience supporting relational databases, Microsoft Operating systems, Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
• A sound understanding of HMI / SCADA solution architectures and industrial automation / PLCs

Desired skills/ Qualifications

• BS/BTech/BE degree in a respective Computer Science or Engineering field
• Systems integration experience
• Experience in a Technical Support environment

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   scada operating systems sql server sql database development service level agreement bs technical support automation industrial automation systems integration troubleshooting communication skills