Advance Services Engineer - Mist Onboarding
- Hewlett Packard
- 5 - 10 years
- Bengaluru
- 4 days ago
- Email to a friend
- Report this job
Job Description
Advance Services Engineer - Mist Onboarding
This role has been designed as Onsite with an expectation that you will primarily work from an HPE office.
Job Description:
What youll need to do:
- Assist the customer with any issues or questions relevant to device onboarding to the Mist cloud.
- Review and evaluate network cutover plans and provide remote assistance to the customer during the maintenance window.
- Maintains the list of issues and solutions provided to the customers and sends a summary at the end of every engagement.
- Assist the customer in making use of the Mist dashboard and premium analytics to proactively monitor their network.
- Build and communicate the best practices as and when required.
- Coordinate with cross-functional technology technical team to resolve any pending issue.
- Look for opportunities for improvement in the products, documentation quality, and need for automation. Present these findings in appropriate forums.
- Work in a 24x7 support environment including Weekends/Holidays as per the Business requirement.
What you need to bring:
- Excellent verbal and written communication, presentation, and customer handling skills.
- Analytical skills to understand and correlate the network alerts, events or issues.
- Good understanding of
- Wireless concepts such as RF and WiFi standards.
- Layer-2 technologies such as xSTP, EVPN, VxLAN, Ethernet, Dot1x, and ARP.
- Layer-34 technologies such as TCP/IP, VRRP, DHCP, DNS, Routing protocols, and SD-WAN.
- Firewall concepts such as traffic filtering, IDP, Access control, and NAT.
- Knowledge of AI, ML, Python, and automation will be a plus.
Relevant Work Experience
- Experience in managing and/or supporting WLAN, campus network infrastructure, and monitoring system activities to prevent/troubleshoot problems in the network.
- Experience in WLAN survey, identify and mitigating the Wireless interferences.
- Work experience in an NOC environment.
Educational Qualification
- Engineering Graduates with 5+ years of relevant work experience
- Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent are helpful.
- Certification in wireless, cloud domain is an added advantage.
Additional Skills:
- Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Field Service EngineerEmployement Type: Full timeContact Details:
Company: Hewlett PackardLocation(s): Bengaluru+ View Contact
Keyskills: Wireless Automation RF Development Manager WAN Relationship building Information technology Analytics CRM Firewall
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Hewlett Packard
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world mak...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in