Operations Analyst - T2D
- Spinny
- 1 - 3 years
- Mumbai
- 4 days ago
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Job Description
Role: Operations Analyst-T2D
Ideal Candidate:
An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems,
backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.
Key Responsibilities Include:
Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
Confirming details and documents of tokened leads and vetting the last call during token
Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller
Managing schedule of the visit with customer and field executive.
Coordinating with field executive and finance team for payment release and loan closure
In case of any price change or additional hold amount, informing seller and lead owner
In case of challan, clearing the dues of challan on vahan website
Making sure of the delivery of the vehicle to workshop team and taking sign off
Uploading all the documents in CRM dashboard
Handing over the original documents to post sales team and taking sign off
Follow up with the seller on the documents for which amount is held
Receiving the held documents from seller and releasing the held amount
Recovering the token amount in case of token cancellations
Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier.
Requirements:
Graduate degree
Good verbal communication skills English, Hindi, and regional language(will bean added advantage)
Candidates who are good with customer engagement
Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets
Candidates who have done coordination across stakeholders are preferable. Interested candidates can reach out at 8076786***
Job Classification
Industry: Automobile (Automobile Dealers)Functional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: SpinnyLocation(s): Mumbai
Keyskills: Excel Documentation Marathi Ops KYC Document Verification Back Office Back Office Operations Calling Operations
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About Spinny and Truebil:Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology an...
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