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Customer Relations - Consultant @ TTK Services

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 Customer Relations - Consultant

Job Description

Graduate/post-graduate in any discipline Experience: 0 to 1 Years Location: Delhi Shift: Day (General)





Key Responsibilities




  • Enquiry handling (email / calls) and sending report on a daily basis to Team Lead.

  • MIS maintenance by liaising with the ops team for quicker closure.

  • Liaising with Corporate / employees for additional supporting in due course of execution.

  • Managing the Query management with the client employees / management by providing accurate information.

  • Daily Status update to the client on the open applications through TTK portal.

  • Sending a completed report to Team lead on daily basis.

  • Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.




Candidate Profile:




  • Excellent communication skills both written and verbal.

  • Proficiency in using Internet and MS office tools.

  • Candidates should be well versed with reporting skills, analysis and team management.




Mandatory: Please review the job description.



Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: TTK Services
Location(s): Delhi, NCR

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Keyskills:   Team management MIS Query management MS Office tools Customer relationship Management

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