Job Description
Qualifications and Experience Required
Education: Bachelors degree in computer science, Information Technology, or a related field, or equivalent work experience.
Technical Skills:
Basic understanding of Azure Active Directory (Azure AD), Azure Networking, Azure Compute, and
Azure Storage.
Knowledge of troubleshooting techniques for cloud infrastructure issues.
Familiarity with PowerShell or Azure CLI is a plus.
Communication:
Strong verbal and written communication skills to interact with users and provide clear, concise support.
Ability to document incidents and resolutions in a detailed and organized manner.
Problem-Solving: Strong analytical and troubleshooting skills.
Team Player: Ability to collaborate effectively within a team and communicate issues and solutions clearly.
Certifications:
Microsoft Certified: Azure Fundamentals (AZ-900) certification or similar certifications are a plus.
Key Responsibilities
Provide Technical Support: Serve as the first point of contact for customers or internal users needing assistance with Azure services, including virtual machines, storage, networking, and more.
Incident Management: Monitor, log, and troubleshoot incidents reported through service tickets, ensuring timely resolution or proper escalation.
Basic Troubleshooting: Use Azure portal, logs, and diagnostic tools to identify and resolve basic cloud infrastructure and service-related issues.
System Monitoring: Monitor the health of Azure services, ensuring that systems are performing optimally. Assist in resolving minor performance issues, errors, and service interruptions.
Configuration Assistance: Assist in configuring Azure services and resources based on predefined templates and standards.
Support Azure Security: Ensure that security policies and procedures are followed, helping to identify potential security incidents related to cloud infrastructure.
Escalation to Higher Levels: When necessary, escalate issues to senior team members or Azure engineers for complex or unresolved issues.
Documentation: Maintain accurate records of incidents, solutions, and escalations in ticketing systems.
User Training: Assist users with understanding and using basic features in Azure, offering training and guidance as needed.
Benefits Offered
Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance, Parental insurance.
Maternity and Paternity Leaves.
Company Sponsored Certification Program. www.noventiq.com
LinkedIn Learning.
Learning/Development Courses, Cross Skill, Mentorship, and Leadership Programs.
Quarterly Performance Feedback Sessions.
Savings, Investments, and Retirement Benefits like Sodexo food coupon, LTA, NPS etc.
Rewards and Recognition Program, Employee Referral Program, Wellness Program, and CSR initiatives.
Company Onsite Fun Events.
Job Classification
Industry: Biotechnology
Functional Area / Department: IT & Information Security
Role Category: IT Security
Role: System Security Engineer
Employement Type: Full time
Contact Details:
Company: ValuePoint
Location(s): Noida, Gurugram
Keyskills:
configuration
microsoft certified
networking
azure security
azure cli
azure networking
azure storage
written communication
devops
powershell
virtual machines
troubleshooting
cloud infrastructure
azure active directory
aws
communication skills
