International Chat Process
- Artech Infosystems
- 20 Positions
- Kolkata
- 1 day ago
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Job Description
- Currently Working: Yes/ No
- If Yes, Reason for Job Change:
- If Not Working, Reason for leaving last job:
- Ready to work on Artech Infosystems Payroll:
- Total Experience/ Relevant Experience:
- Education Details: 10+2+3 (Full time or distance):
- Flexible for rotational shifts:
- Availability for interviews (Virtual and F2F):
- Current Location/Base Location:
- Open for Relocation: (Yes/ No):
- If Yes for Relocation, any specific reason to relocate to specific city:
- Preferred Locations (Top 3):
- Current CTC:
- Expected CTC :
- Official Notice Period/Scope of negotiation / Last working was :
- Any Offers in Pipeline:
- Alternate/Emergency contact number:
- References from Past employment/Any Colleague (Mandatory) :
- PAN Card Number (Soft Copy to be attached in GEM in Attachments)
- Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
- Prior digital/call center experience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Typing Speed 30 WPM with 94% accuracy
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team oriented and self-motivated.
- Bachelors degree or equivalent.
- 04 years of experience in chat process for US clients.
- Open to Work from Office
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Open to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
Dear Candidate ,
Hope this mail finds you in good health and spirit!!
I am Shivani Chaturvedi from Artech Infosystems Pvt Ltd, Noida please don't share your details with other for same opportunity .
Note: Please share your Selfie with Pan
And fill below Details.
Position Name: International Chat Process
Client: Capgemini
Payroll Artech
5 Days Working
Budget - 2.7 LPA ( 172500 in- hand )
Grade A2 (0-4 Years)
Location Kolkata
Shift- Night shift (Work from office )
Note- Candidate would be Joining after complete BGV Done
Note- Candidate should have work experience in US Voice Process and it should be there in their resume
Required Skills & Qualifications:
Knowledge of US culture and customer behavior.
INTERESTED CAN SHARE CV AT hidden_email or can Call me at hidden_mobile.
Thanks .!!
Shivani Chaturvedi
HR AT ARTECH
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: International Chat ProcessContact Details:
Company: Artech InfosystemsLocation(s): Kolkata
Keyskills: voice process blended process chat process
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Artech Infosystems
ABOUT US : Artech Infosystem: Artech Infosystem is a global leader in providing intelligent business solutions. With a strong presence in the USA, Canada, India, and beyond, we specialize in Workforce Solutions, Managed Services, and Project Delivery. Our expertise spans across various indust...
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