Servicenow Architect
- Virtusa
- 10 - 15 years
- Chennai
- 22 days ago
- Email to a friend
- Report this job
Job Description
- Assess assignment rules SLAs categories and reporting accuracy for service management KPIs Recommend process standardization and automation opportunities for efficiency gains
- Evaluate CI class models identification and reconciliation rules and CI relationships Review Discovery schedules credentials patterns and coverage completeness
- Identify CMDB data quality issues across completeness correctness compliance and staleness Assess CMDB integration landscape including endpoint cloud and asset feed sources Recommend a CMDB governance framework covering data ownership reconciliation logic audits and KPIsITAM and Hardware Asset Management Assessment Review asset lifecycle processes
- Validate alignment between CMDB configuration items and asset records for reconciliation accuracy
- Assess stockroom consumable and asset disposal configurations Evaluate integration with procurement tools Recommend improvements for license compliance hardware refresh optimization and cost control
- Stakeholder Engagement and Reporting Conduct workshops and interviews with process owners and technical teams Document as is versus to be maturity for ITSM CMDB and ITAM capabilities
- Prepare gap analysis and prioritized recommendations using a crawl walk run fly approach Present findings to executive leadership with quick win mid term and long term roadmap Support proposal creation business case justification and implementation planning
Required Skills
- Strong ServiceNow platform expertise with deep understanding of platform architecture governance update set lifecycle ACL design and instance strategy
- Strong ITSM process and assessment knowledge with experience optimizing ITIL aligned processes including Incident Problem Change Request and Knowledge CMDB and Discovery proficiency including CI design identification and reconciliation rules data quality assessment and discovery integrations ITAM and Hardware Asset Management lifecycle expertise including asset reconciliation stockroom configuration and procurement integrations
- Strong analytical and advisory capability with experience delivering platform maturity assessments gap analysis and executive ready roadmaps
Certifications and Preferred
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Chennai+ View Contact
Keyskills: servicenow service management gap analysis asset management reconciliation cloud data quality automation itsm compliance procurement design leadership architecture
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in