Greetings from Personal Network!
Hiring: Technical Support Executive Voice Process (English & Hindi)
Personal Network is pleased to announce exciting career opportunities with a reputed top companies for the role of Technical Support Executive. This role is ideal for candidates who have an interest in technology and enjoy assisting customers with technical queries and solutions.
Job Details
Position : Technical Support Executive Voice Process (English & Hindi)
Process : Domestic Technical Support
Experience : 0 - 2 Years (BPO / Technical Support / Customer Service / Voice Process)
Shift : Rotational Day Shift (Work from Office)
Role Overview
As a Technical Support Executive, you will interact with domestic customers to understand their technical concerns and provide accurate solutions. You will be responsible for delivering efficient support while ensuring a positive customer experience.
Key Responsibilities
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Handle inbound and outbound calls from customers regarding technical queries
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Identify, analyze, and troubleshoot basic technical or service-related issues
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Guide customers step-by-step to resolve their problems effectively
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Maintain polite, professional, and customer-focused communication
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Record customer interactions and update details in the system
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Follow company guidelines to maintain service quality standards
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Ensure timely resolution of customer concerns and high satisfaction levels
Eligibility Criteria
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Experience: 0 - 2 years in Technical Support / BPO / Voice Process / Customer Service
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Good communication skills in English and Hindi
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Basic technical knowledge and troubleshooting ability
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Comfortable working in rotational day shifts
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Basic computer knowledge and typing skills
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Strong problem-solving ability with a positive attitude
Contact Details (Call / WhatsApp)
Nihal : 73hidden_mobile9
Raj : 98hidden_mobile6
Kick-start your technical support career with a leading MNC and gain valuable industry experience in a professional work environment.
Best Regards,
Personal Network
