Manager - Customer Retention
- Skywings Advisors
- 2 Positions
- Hyderabad
- 23 hours ago
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Job Description
- Manager Customer Retention Role Purpose Work closely and jointly with the Bancassurance channel partner to ensure CHOICe achieves its business aspirations in line with AOP targets for New Business and Customer Retention, as defined in individual objective-setting sheets. The role focuses on driving productivity, ensuring timely submission-to-issuance, safeguarding customer and company interests, and building a strong, mutually beneficial partnership with channel partners. Key Responsibilities Business Development & Sales Execution Drive achievement of AOP targets for new business acquisition and customer retention. Execute sales and customer retention strategies in coordination with Bancassurance partners. Support channel partners in improving productivity and conversion ratios. Customer Retention & Servicing Balance customer servicing activities with sales acquisition to ensure high persistency levels. Monitor renewal performance and take corrective actions to improve retention. Ensure seamless customer experience across the policy lifecycle. Relationship Management Build and strengthen relationships with Bancassurance channel partners. Effectively manage partner expectations and resolve operational or service-related issues. Enhance quality of engagement to create a sustainable, winwin business model. Process & Compliance Facilitate end-to-end submission-to-issuance processes within agreed timelines. Ensure adherence to regulatory requirements and internal policies/systems. Protect customer and CHOICe interests by ensuring process discipline and compliance. Team Management Lead, guide, and motivate the team to achieve business and retention goals. Track team performance, provide coaching, and ensure capability development. Foster a performance-driven and customer-centric culture. Key Skills & Competencies Strong understanding of Life Insurance & Bancassurance models Proven experience in customer retention & persistency management Relationship management and stakeholder handling Team leadership and performance management Process orientation with strong compliance mindset Experience & Qualification (Indicative) 58 years of experience in Life Insurance, preferably in Bancassurance Prior experience in managing teams is mandatory
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Sales / BDFunctional Area: Not SpecifiedRole/Responsibilies: Manager - Customer RetentionContact Details:
Company: Skywings AdvisorsLocation(s): Hyderabad+ View Contact
Keyskills: customer retention retention operations life insurance team management
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₹ 5 to 9 Yr
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