State Head-Cross Sell (SME Loans)
- Idfc First Bank
- 8 - 12 years
- Mumbai
- 3 days ago
- Email to a friend
- Report this job
Job Description
Job Requirements
About the RoleThe State Head Cross Sell SME Business is a leadership position within the Retail Asset division, focused on enhancing customer experience and driving cross-sell initiatives. The role is responsible for ensuring timely resolution of customer queries, improving productivity, and managing customer satisfaction metrics across branches within the state. The incumbent will lead efforts to optimize operational efficiency, reduce attrition, and promote channel migration while maintaining high standards of service delivery.
Key ResponsibilitiesPrimary Responsibilities- Ensure all customer queries are addressed and resolved within defined Turnaround Time (TAT).
- Drive productivity across branches, focusing on metrics such as average handling time and first contact resolution.
- Promote channel migration to improve operational efficiency.
- Maintain low attrition levels within the team.
- Enhance Transaction Net Promoter Score (NPS) through superior service delivery.
- Lead cross-sell initiatives to maximize product penetration and revenue.
- Monitor and report on performance metrics regularly.
- Collaborate with internal stakeholders to implement customer experience strategies.
- Support training and development initiatives to upskill team members.
- Identify process improvement opportunities and implement best practices.
- Graduation: Full time graduate in any discipline from a recognised institution.
- Post-graduation: Post-graduate (ideally MBA in Finance) from a recognised institution.
- Minimum of 5 years of relevant experience in customer experience, retail assets, or SME business operations within BFSI industry.
- Proven track record in managing teams and driving cross-sell initiatives.
- Strong leadership and managerial capabilities.
- Excellent communication and interpersonal skills.
- Analytical mindset with a focus on data-driven decision-making.
- Ability to manage multiple priorities and deliver results under pressure.
- Customer-centric approach with a passion for service excellence.
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Regional Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Mumbai
Keyskills: lending analytical hl penetration channel interpersonal skills sme home equity retail assets retail sales secondary marketing mortgage customer satisfaction bfsi leadership housing loan home loans lap home finance mortgage loans housing finance communication skills
Similar positions
Idfc First Bank
About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in