IT Support Associate (AV/VC Operations) @ Trigent

Job Description

IT Support Associate (AV/VC Operations)

Role Objective

We are seeking a proactive and detail-oriented IT
Infrastructure professional to manage Audio-Visual (AV) and Video Conferencing
(VC) operations across Amazons India sites. You will be responsible for the
health of our collaborative spaces, hardware lifecycle management, and ensuring
seamless asset movement within STPI/SEZ guidelines.

Key Responsibilities

•        AV/VC Maintenance: Conduct daily functionality checks
  of AV/VC equipment in meeting rooms; troubleshoot and resolve
  hardware/connectivity issues promptly to ensure zero downtime.
  
•        Hardware Deployment: Lead the installation and
  replacement of malfunctioning displays, screens, cabling, and specialized AV
  peripherals.
  
•        Asset Movement & Logistics: Coordinate the
  physical movement of IT hardware (packing/unpacking/tracking) across floors or
  buildings. Ensure strict adherence to building protocols, including the use of
  designated service lifts.
  
•        Inventory & Reconciliation: Perform bi-weekly
  audits of AV/VC equipment in rooms and storerooms. Generate comprehensive site
  reports and ensure all hardware is correctly labeled with site-specific codes.
  
•        Compliance & Documentation: Manage end-to-end
  documentation for asset transfers, including gate passes, invoices, and
  STPI/SEZ compliance paperwork.
  

Required Skills & Qualifications

•     Technical Proficiency: Hands-on experience with VC
  platforms (Zoom, Chime, Teams) and AV hardware (Crestron, Cisco, Polycom, or
  similar).
         Logistics Awareness: Understanding of STPI/SEZ movement
  protocols and asset tracking workflows is highly preferred.
  
•        Physical Capability: Ability to handle hardware
  deployment tasks, including mounting screens and managing cable infrastructure.
  
•        Communication: Strong reporting skills; ability to
  collaborate with site managers and lead engineers.

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Keyskills:   AV Support IT Support Vc Support Audio Visual Microsoft Teams Conferences Conferencing AV Troubleshooting Video Conferencing CCTV WebEx